Episode 48

And the Winner Is with Pete McArthur, Chris Gibson and Duncan Murray Clarke

Published on: 6th October, 2021

Ahead of the 2021 Service Dealer Conference and Awards, Chris talks to two previous winners of Dealer of the Year Awards about what winning the accolade meant to the company, the staff - and most importantly the customers. Awards organiser Duncan Murray Clarke, Service Dealer publisher also explains the changed categories for 2021 intended to recognise outstanding performance and dealer excellence particularly during the COVID lockdowns and business restrictions.

GGM Groundscare have won the Professional Turfcare Dealer title twice, in 2014 and again in 2019 whilst Strathbogie Forest and Garden won the Garden Machinery Dealer of the Year title in 2017.

Chris Gibson (GGM) and Pete McArthur (Strathbogie) say that whilst the award meant a great deal to their staff - it was the customers who seemed to engage most in their win. Both put down the recipe for a winning dealer as good and clear communication with staff, with suppliers and with customers.

Duncan Murray Clarke explained that, after missing a year, the 2021 Awards were a celebration for an industry that has performed with skill and ingenuity during a difficult period "I think the Awards this year will be very special" he says

Service Dealer Awards

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About the Podcast

Inside AgriTurf
The farm and grass machinery business
Inside Agri-Turf speaks to those at the sharp-end of the farm and grass machinery industry which ranges from powerful 500hp farm tractors to lawnmowers for the home, via equipment used in the upkeep of golf courses, cricket and football grounds, parks and open spaces, forests and the care of the countryside.
As new technology and robotics come increasingly on-stream, we will talk to manufacturers, dealers, industry representatives and end-users in order to report on this fast-moving, innovative and essential sector that often flies under the radar of public recognition.

About your host

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Chris Biddle

Chris is an experienced journalist specialising in the farm and grass machinery market. He has worked for a major tractor manufacturer and been a managing director of a farm and grass machinery dealership in the West Country.
In 1988, he launched trade magazine, Service Dealer followed by TurfPro in 1998, selling both titles to Land Power Publications in 2015.
He was editor of Landwards, the professional journal of the Institution of Agricultural Engineers (IAgrE) from 2008 until 2019 and is the recipient of the 2020 IAgrE Award for Outstanding Contribution to the Land-Based industry.
Chris lives in Salisbury with his wife Trish, and is an avid cricket fan and member of the MCC for over 55 years.